Resume
Vision Raval
· Actively working as a Vice President of HK Commerce College alumni and social development group “Sanidhya”
· Invested 1200 hours for six sigma green belt project handling and 800 hours for six sigma black belt projects.
· Worked for Gujarat’s first Tire III data center project with IBM.
· Successfully completed domestic and international contact center establishment projects with training, QC, Operation, Management and Opportunity analysis.
· Currently preparing thesis about “Outsourcing- an economy friendly business” for doctorate in business management form NIM.
· Handling all certification and projects of six sigma of Expertsrating for Gujarat division.
Projects of six sigma:
| | SIX SIGMA | | Project | A | B | C | D | E | F | I | |
| | Projects | | Hours | Total | QC | BD | PM | TM | HR | Others | |
| | | | | | | | | | | | |
| | Green Belt | | 1200 | | 3 | 4 | 2 | 5 | 2 | 12 | |
| | | | | | | | | | | | |
| | Black Belt | | 800 | | 1 | 1 | 1 | 2 | 1 | 2 | |
| | | | | | | | | | | | |
| | Total P Hours | | 2000 | 36 | 4 | 5 | 3 | 7 | 3 | 14 | |
Companies I consult for BPO & IT Outsourcing projects of Six sigma:
- Aurokripa BPO & Software Solution : www.aurokripa.com
- Indianincorp BPO Solutions: www.indiancorp.com
- Neesa Technologies Private Limited: www.neesatech.in
- Cresent Outsourcing Private Limited
- Viteb Solutions : www.viteb.com
- Intellectuals solutions: www.intellectualssolutions.com
- Ace Solutions: www.outsource2india.com & More
Key BPO and IT companies I worked with:
- Effective Teleservices : http://www.etechinc.com/
- Azure knowledge center: www.azurecrm.com
- M-phasis, EDS group: www.mphasis.com
- NTPL : www.neesatech.in
- SpaceAge Outsourcing.
- Indianic LLC www.indianic.com
- CyberthinkInfotech www.cyberthinkinfotech.in
-
Domain Knowledge for end to end Operation and Quality with six sigma projects:
BPO Domain:
End to end knowledge for Business Process Outsourcing. I have done my MBA with BPO Management and International Marketing. I have proven trek record as Process Trainer, Voice & Accent coach, TL, Quality Control In charge and Business development head.
I have consulted many BPO companies to implement six sigma methodologies to improve productivity and proper resource investment plan. I created productivity analysis in terms of resource and activity matrix to ensure best outcome from each dialing hour.
LPO Analysis: I have done outsourcing analysis of Legal process of Data management at different segments of BPO industry. I have done LPO analysis for one of the
Banking and Insurance: As I belong to family with banking background I learn different marketing strategy for business development of branches according to geographical analysis of branch and psychology of target commodity. I have study projects of core banking management and International banking.
I have also established campaign of Insurance and injury claims with detailed analysis and training for US base contact center
RPO: I have done strategic planning and analysis of RPO domain of outsourcing; I have done this project for
Financial expertise: In EDS (M-Phasis) I have dialed and floor walk for Sallimae financial and PL projects where we have to assist customers for US federal student loan process, US federal grant plan and Interest rate calculation.
I use to help them for calculation on monthly payment and forbearance and deferment policy for financial difficulty. We use to guide them the different school programs and help them to chose best as per their financial matrix.
Also completed certified accounting computer course of Tally, PROfit and Tata Telex.And familiar with MYOB, quick books etc international accounting software.
Mortgage Expertise: I worked with Mortgage clients and trainers at Azure and have a touch base knowledge of end to end Process of UK, Australian and
Market Research: I worked with different campaigns of market analysis. I have analyze 100+ domains for different opportunities and evaluation. From economical analysis to education analysis of the area with domain related knowledge.
I have also prepared international survey with detailed analysis with projection of geographical location according to financial market verticals. My client was Australia and USA base financial firms.
My case studies on BPO : www.projectvisionraval.com
Currently pursuing Doctorate on Business Management [DBM] for “ BPO as economy friendly business model “ which analyze the end to end impact of Outsourcing on economy of both country. My project theses deadline are on May 1012 from NIM, Ahmedabad.
IT Domain:
Accounting: Hands on to international accounting softwares like Quicken, Peachtree, QuickBooks (All Versions of Canada, USA, Australia and UK and also Online Edition) Sage and Viztop.
1. Financial Statements and Reports preparation and Analysis from the same
2. Bank and Credit Card Reconciliation
3. Depreciation
4. Inventory
5. Payroll
6. Cash Flow and Budgeting
7. Job Costing and Profitability
8. Finalization of Accounts
ERP: I analyze, and crate strategic marketing plan with branding for OpenERP with Neesa Technology Pvt Ltd. I analyze all key modules with process flow and tech details.
You can visit my ERP presentation on :http://www.slideshare.net/loivzta/erp-presentation-by-vision-raval
DataCenter: I handled Gujrat’s first commercial Tire III datacenter Projects with the help of IBM for Neesatechnologies pvt Ltd. Which also won the award of innovation from GESIA .
Visit: http://www.datafirst.co.in/
Mobile Technology: I worked for iPhone , Android, Black Berry and Symbian project analysis and strategic client management projects. I manage clients with innovative ideas and application opportunity on all above mobile platforms with the competitor analysis and profitability matrix. My key achievement is to train team of five people to get collection of one million dollars [US] in one month [900 working hours] with Indianic LLC. www.indianic.com
Web designing and Software development: I also work for 3000+ clients across the globe for web designing and software development requirements. I play the role of analyst, strategist and business consultant for them to serve them with best possible opportunity and bring clarity on execution of their requirements.
Government Projects and Tendering: I also work for IT base government projects like Gujarat Maritime Board, for analyze and develop software to list boats and control on their activities. This software we developd after Mumbai Terrorists attach to protect Port area of Gujarat. We have implement it on Mandvi, Okha , Jafrabaad and Navlakhi Ports.
Work experience: 10years (3 years of Marketing + 7 years of IT & BPO Industry)
Over period of nine years I have been working with esteem organization and gained ample amount of Knowledge & experience on every passing day at work. I am proud of the fact that I have worked in pilot process in all this organization, which has given me a tremendous knowledge and experience of working in adverse condition. The best way according to me is to learn the hard way and which I have done to enhance my career. I thank all my previous organizations and specially space-age, NEESA, M-phasis, cyberthink & Azure for grooming me and providing a platform to learn, perform and delivered. I appreciate cybertThink for giving me the opportunity to showcase all my talent and knowledge in IT and software Industry.
Neesa Technologies Pvt Ltd.
NTPL is ISO 2000:2008 certified and one of the biggest IT solution providers of Gandhinagar, Neesa Technologies is actively involved in to 6 key domains:
- IT software and web solution IT Products – ERP – Hotel Mgt. System – SPA plus etc.
- Infrastructure solution – Infrastructure Audit and Hardware solution
- Data Center – Gujarat’s first commercial data center
- Government projects and Tendering
- B2B portal management and Marketing [ www.procureprofit.com ]
- BPO and outsourcing
Training Attended:
- Tendering and Government project documentation
- ERP Overview Training [Open ERP]
- Data centre , Cloud Computing and SaaS, DC Management, process and Planning
Training imparted:
- International Marketing Strategy Development and Analysis with Six sigma Black Belt
- BA training
- BDE training
- IT and BPO training
Role and responsibility:
- Heading Marketing team of BDE, Assistant BDM, BA and telesales executive + Web Marketing team of SEO team, Content writer, Web designers, web developr, and Recruitment Support team of HR manager and HR executive.
- Managing presales activities with Project Manager and Project Leader.
- Manage marketing and Operation of Gujarat’s first Tire III commercial Data Center Project.
- Handling end to end international business development and enhance web Mkt & SEO.
- Prepare strategic business plan, projected revenue model, and review and maintain MIS sheet as analyst and Strategist.
- Manage upcoming government and private tenders and government projects
- Market package solutions like Open ERP and other products to the international market
- Managing Domestic IT division of Gujarat and Rajasthan.
- Managing SEO activities and website enhancement and lead generation for NTPL.
- Establish onshore & offshore client base with different business models and vender chain
- Analyze Manage and Market datacenter services, and Infrastructure solutions.
- Implementing Six sigma for entire Marketing Division with BB Project
- Take a final round for new recruitment for Marketing domain.
Indianic LLC
Indianic is 200 people company with 12 years of successful growth record. His core expertise is in Mac development for I Phone applications and all other technology. Indianic has its own ecommerce stores and products named Talash.com and ahmedabad.com
Training Attended:
SPIN Sales training
E-myth Marketing training
Business Analyst training
iPhone functionality and MAC mechanism training
Mac operating system guideline and basic training
Training imparted:
Trained team of BDE for international marketing and sales.
Knowledge sharing season about six sigma outsourcing principals.
BPO management and planning
Role and responsibility:
Handling sales team of 5 people includes 3 BDE and 1 BA and 1 Data Generator.
Handling all marketing activities including
Strategic planning
Target setting
Lead handling
Enquiry management
Requirement gathering
Estimation and timeline finalization
Client analysis
Final negotiation
PMS update and collection planning
MIS reports for team
Look after KRA and KPA of team
Significant Achievement:
- Achieve defined targets and milestone before deadline.
- Manage Mac division with pre sales and estimation.
- Handled team of 5 [ BA and BDE ]
- Organized two client visit to our off shore branch of Ahmedabad.
- Introduce and Implement six sigma time investment matrixes to improve productivity of sales team.
cyberThink Infotech PVT.LTD Ahmedabad,
(Software and Website Development / RPO)
From July 2007 to Aug 2008
CIPL is 34 million Dollar company, Head quarter base in
As a Senior Business Development Executive I have to deal with/on
- Off shore clients, regarding current and upcoming business Development plans and prepares futuristic plans to walk impressively with market trends and changing time.
- Responsible for strategy formation and implementation of the Business development plans and creating new business Opportunities
- Facilitate branding and public relations to position the Organization as a major BPO player in
- Coordinate all client management activities and develop and Strengthen relationships with International clients.
- Manage online & offline presentations and client visits to ensure Maximum exposure and interaction with the client
- Maintain thought leadership and drive the BD team of Jr.executives To enhance client support and service delivery.
- Understand clients requirements and suggest him the language of Development and prepare contract and make sure about timely Payment collection for Company.
Training:
· Web development component and user training
· Back end, front end and CMS training
· SEO (organic) and PPC training
· Social networking and ecommerce contain training
· Data synchronization training
· Language overview with C, C++, VC++, Java, PHP, ASP.NET, ASP.net Nuke, Tapi, Drupal, Ruby on rail and other customize platforms.
· Open source structure
· Overview of Flesh and Flex execution
· VSS and FTP management with data parcing component
· ERP and SAP methodology training
Significant Achievement:
- Achieve timely targets with clients compliments for best services and understanding their requirements with touch basis. Handle Nestle vending machine project with a team of three developrs and one designer.
- Analyze overheads and infrastructure expenses to maximize revenue and profit factor and enhance the overall growth with strategic planning.
Azure Knowledge Center, Ahmedabad
2000 Sitter,
As a Trainer and Business Development Manager
I learnt each and every intricacy about Mortgage Outsourcing business from bringing client to signing agreement and how to generate leads. I learnt the complete UK Mortgage, re-mortgage, secure loan business cycle. I even learn how to use the dialer, configure the predictive dialer, uploading data, generate reports, generate voice recording,
Key Responsibility :
- Major task assign to Train team and search for more KPO Opportunity from international market
- Segregation of work load was done by delegating and distributing work evenly.
- To enhance Azure’s E- presence
- To take marketing domain in to the next level.
- To maintain clients expectation and KPI.
- Implemented good & attractive marketing plans for clients.
- To bring new clients according to our expertise.
- To negotiate with client and close an agreement as per companies T&C.
- Search for different client and Data vendor.
- Finding different process to expand the capacity and increase productivity.
- Developing interpersonal skills and delegating new work and responsibility to promising executive.
- Introduced few operational reports to keep a track of everybody’s productivity.
- Introduced few activities such as Brainwave, Calibration, and SWAT etc which enhanced operational output. Such activities were kept on weekly, fortnightly and monthly bases as per the requirement.
Training:
| MYOB [ Australia ] | |
| Quick Books & Tally | BDE Training |
| SAGE & Viztopia [ UK ] | BDM Training |
| PeachTree & QuckEN [USA] | Mortgage UK / US / Australia Training |
Significant Achievements:
- Implemented new Schedule adherence tracker with Sr.BDM.
- Implemented new attendance tracker.
- Got approval for new business model and hence constructed as SBU (Small Business Unit) for whole UK Mortgage team.
- Tied-up with small centers to increase productivity.
- Closed two major Agreements for Inbound and end2end process.
- Built website of mortgage domain.
- Arrange company’s present on different outsourcing portals and manage PMB.
M-Phasis India ltd. Pune,
(US based 3000 sitter, Inbound)
As a senior CCR level-2.and floor walker
January 2006 to Oct 2006.
M-phasis is now merge with EDS, its one of the brand name in International BPO industry of India, EDS have five different location in India in International and domestic market. I worked there with the project which contributes highest revenue in currently running campaigns at M-phasis.
I learn a lot of verticals of international inbound process management in touch basis with live floor training and practical implementation on live calls.
Key Responsibility:
- Attend quarries of
- Solve missing payment and interest rate calculative problems.
- Process on line deferment and forbearance after verifying terms and conditions of federal student’s loan program.
- Allow credit agency to verify details form customer’s account after validating their ISN number.
- Inform about latest payment plans and assist them to apply for the loan and help them to check university list for course structure.
- Assist them online for different information and registration.
- Train new batch via Y jacking and call barging.
- Floor walks to guide and help new trainee in their transition period on live calls.
Training:
·
· Grant and different processing
· Forbearance processing
· V&A and Soft skill training
Significant Achievements:
- Achieve highest quality of 5 rating with lowest AHT of 239 sec per call.
- Participated and performed in different cultural and social activities with company.
- Prepared case study and learning tutorial for the reference of new batches.
- Earn Client’s compliments for understanding their problems and providing the best solution and services to them.
- Get reward for highest extra hours in a month for working overtime to balance call flow in a heavy rush time of US student loan disbursement.
| | Effective ( (senior voice agent) Spt.2005 to jan.2006 |
Effective is
Roles and Responsibilities:
- Attend customer of US for bell south telecommunication.
- Resolve the issue of billing with validation of the costumer.
- Activate or deactivate service and customize their requirement with the most rational way.
- Explain new products and inform them about enhancing their current service with cost effectively.
- Take approval from the right person and transfer them to the verification department to ensure the quality and compliance.
- Make use of 3D ViewSA for gathering information about bill and available services of customer via multi tasking skills
- Train new agents via Y-jacking and guide them for sup calls.
Training:
· Technical training of Dial up and DSL configuration
· IP configurations and Network settings and solution
·
· Process training with soft skills and telephonic etiquettes.
Significant achievement:
- Successful track record of not leaving desk without making any sale in 103 days of dialing
- Score Highest in training period at all skill check and transition test.
- Maintain average of 4 sale per day with consistence performance on the floor by day one.
- Got 97 + score in call monitoring on a regular basis.
- Got appreciation certificate for working on holidays to beat the heavy call volume.
- Also won many awards and prizes at cultural compilations and events in 2005 at Info city, Gandhinagar.
| | Space Age Infotech Ltd. Ahmedabad ( jan.2003 to spt.2005, (CCE,Team Leader, UM, QC & Trainer) |
Roles and Responsibility:
- As a CCE, I need to sell our product effectively with in the quality criteria.
- As a TL I use to take care of the team of 15 to 35 people in one shift.
- And as a team leader I look after
- Team and individual Targets
- Motivation factor,
- Attendance part,
- Regular knowledge Assessment and
- Reporting for campaigns to client and CEO.
Training:
· Voice and Accent
· Soft skill
·
Significant Achievement:
- I use to Achieve monthly target in a three weeks so got promoted as a ATL in a third month and TL in the eight month of joining.
- Get Highest approval ratio among all performer.
- Also start taking Process training and soft skill training with the floor responsibilities.
- Also prepare daily and weekly report to Improve the productivity.
- Take verification behalf of the officer for voice check of US banking system.
| Avon, Skybiz, Amway, KM and Modicare. | Modicare Skybiz KM friends group |
Jan., 2000 to Jan.,2003.
I start my professional journey with Direct Marketing as a MLM Consultant with Skybiz, Amway Modicare and
I use to market products with Brit system of marketing by meetings and personal get to gather.
I developd the team of 896 people under me in different multilevel companies. I achieve silver and platinum level stage in two years of my marketing career. I developd and enhance my marketing and communication skills form this.
Listing Site Updates
I could also list updated news about my site's topic. For example, if my site were about a particular sport, I could discuss the outcome of a recent competition.
Outsourcing Strategist, Analyst and business consultant
Customizing and Personalizing My Site
Other Domain Expertise :
Mac and I phone: Mac and I phone is the letest trend as in USA 38 % of overall market is covered by i phone by Aug 2008. I learn Mac functionality and i phone application analysis to enhance my career skills for future. I can analyse and estimate the the size of the project.
Financial expertise: In EDS (M-Phasis) I have dialed and floor walk for Sallimae
financial and PL projects where we have to assist customers for US federal student
loan process, US federal grant plan and Interest rate calculation.
I use to help them for calculation on monthly payment and forbearance and
deferment policy for financial difficulty. We use to guide them the different school
programs and help them to chose best as per their financial matrix.Also completed certified accounting computer course of Tally, PROfit and Tata Telex.
Mortgage Expertise: I worked with Mortgage clients and trainers at Azure and have
a touch base knowledge of end to end Process of UK, Australian and US mortgage
industry. I use to be in touch with mortgage brokers and loan officers for different
stage of mortgage process. Final APR flexibility according to base rate and LTV
calculation is the key features of customer’s nod.
Market Research: I worked with different campaigns of market research domain. I
have dialed and manage data monitor campaign at B2B and B2C marketing survey
with above 99 percent quality in a single flow.
I have also prepared international survey with detailed analysis with projection of
geographical location according to financial market verticals. My client was Australia
and USA base financial firm.
LPO Analysis: I have done outsourcing analysis of Legal process of Data
management at different segments of BPO industry. I have done LPO analysis for
one of the UK base client for 1200 seats, along with projection, estimated equilibrium
point and ERP management software integration with domain customization.
Apart of that I have long list of centers that concern me for revenue analysis and
campaign analysis to enhance the productivity of the centre.
Banking and Insurance: As I belong to family with banking background I learn
different marketing strategy for business development of branches according to
geographical analysis of branch and psychology of target commodity. I have study
projects of core banking management and International banking.
I have also established campaign of Insurance and injury claims with detailed
analysis and training for US base contact center
RPO: I have done strategic planning and analysis of RPO domain of outsourcing; I
have done this project for US base client and also elaborate immigration and H1/B1
policy of India for working in US.
Collection: I also impart US collections project training with soft skills and
aggressive calling technique formation and implementation. I believe Rational
negotiation and win-win convincing technique is the key parameter of successful
collection program.
Personal information:
Age : 28 years Sex: male
Hobby: Playing online chess, Stage activities, social work and Reading.
Family: I have a family of three. My father Mr.Rajnikant Raval is a senior manager with Indian bank and handling 148 branches of Gujarat and Rajasthan. And my mother Mrs.Sumita Raval is housewife.
Objectives: I am workaholic and enthusiastic person who love to take challenges And achieve milestone professionally in certain timeline with strategic Planning & situational analytical skills.
Philosophy: People look at the thing and ask them self “why..?” I dream about thing and ask myself… “Why Not...?”
Reference:
Dr.Gopal Bhatt. (Principal HK Commerce College, Ahmedabad)
Manoj Morya. (Journalist and Crime Reporter, Divya Bhaskar)
Nilesh S Shah (CEO, Aurokripa Software)
Adv. Kamalesh Bhavsar Mr. (Social Activist and senior advocate)
Vikram Ghanghar (CEO, Indian INCorp)
Details of resume are according to Aug. 28th 2009,
